k\u00f6tzing it offers customized support for your Citrix infrastructure\u2014provided as second-level (2nd) or third-level (3rd) support. Typically, you have a help desk for first-level support and your Citrix administrator for second-level support. In many smaller companies, however, both 1st and 2nd level support are handled by the same person. This is precisely when your in-house Citrix administrator can quickly become overwhelmed\u2014especially since they often manage many other areas as well. This is exactly where our support comes in: It takes the pressure off your employees and resolves critical situations quickly.<\/p>\n\n\n\n
Citrix NetScaler, in particular, poses challenges for many administrators, as they rarely work with the product on a day-to-day basis. However, security issues arise time and again with NetScaler, requiring swift action.<\/p>\n\n\n\n