{"id":1489,"date":"2015-12-07T23:00:00","date_gmt":"2015-12-07T23:00:00","guid":{"rendered":"http:\/\/neu.koetzingit.de\/office-bildlauf-problem-mit-citrix-xendesktop-xenapp-7-x\/"},"modified":"2026-06-02T13:33:33","modified_gmt":"2026-06-02T13:33:33","slug":"office-bildlauf-problem-mit-citrix-xendesktop-xenapp-7-x","status":"publish","type":"post","link":"https:\/\/www.koetzingit.de\/en\/office-bildlauf-problem-mit-citrix-xendesktop-xenapp-7-x\/","title":{"rendered":"Office Scrolling Issue with Citrix XenDesktop\/XenApp 7.x"},"content":{"rendered":"<p><span class=\"dropcapmiddle\">V<\/span>You may have noticed this, or maybe not, but the content isn't displayed in Office (Excel, Word, etc.) when you scroll. This occurs with Microsoft Windows Server 2012 R2 and XenApp\/XenDesktop 7.x. This can be very annoying, and it took some time to figure out that\u00a0<b>Citrix is to blame<\/b>\u00a0is!\u00a0<\/p>\n<p><!--more--><\/p>\n<p>In Windows Server 2012 R2, the Windows Performance setting is no longer tied to the VirtualFX key, but rather to the new\u00a0<b>UserPerformanceMask <\/b>Registration key. If entries are missing here, Office products (other applications may work fine) will not display the content while you scroll. When using Microsoft Progmon, it is clear that Citrix wfshell modifies the value so significantly during login that only three settings are actually set.<\/p>\n<p>A search in the Citrix Knowledge Base returns Hotifx\u00a0<a href=\"http:\/\/support.citrix.com\/article\/CTX201589\">ICATS760WX64034\u00a0<\/a>which must be installed, as well as the following registry value:<\/p>\n<p style=\"padding-left: 30px;\"><code>HKLM\\SYSTEM\\CurrentControlSet\\Control\\Citrix\u00a0<\/code><br \/><code><span style=\"line-height: 1.3em;\">EnableVisualEffect REG_DWORD = 1<\/span><\/code><\/p>\n<p>\u00a0<\/p>\n<p>Problem solved?\u00a0<b>Hmm, NO!\u00a0<\/b>This hotfix\u00a0<b>cannot be used\u00a0<\/b>with the last\u00a0<b>VDA Agent 7.6.300\u00a0<\/b>version and is also<b>\u00a0Not included!<\/b>\u00a0Someone at Citrix forgot to \u201echeck in\u201c the fix for new versions of the VDA. Currently, there is no hotfix available for this either.\u00a0<\/p>\n<p>It is possible to use the wfshell.exe file from the hotfix with the new VDA, and of course it works\u00a0<b>I advise against it\u00a0<\/b>to do this, as it could have unforeseen side effects.<\/p>\n<p>\u00a0<\/p>\n<div class=\"alert alert-warning\">\n<p><strong>Update<\/strong>: Citrix has \u201etwisted\u201c the registry value with 7.6.300 VDA and\u00a0<code>EnableVisualEffect<\/code>\u00a0must be set to \u201e0\u201c and not \u201e1\u201c!<\/p>\n<\/div>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Vielleicht schon bemerkt, vielleicht auch nicht aber der Inhalt wird bei Office (Excel, Word..) nicht angezeigt wenn der Bildlauf (Scrolling) [&hellip;]<\/p>\n","protected":false},"author":1755,"featured_media":1488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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K\u00f6tzing","author_link":"https:\/\/www.koetzingit.de\/en\/author\/thomas-koetzing\/"},"uagb_comment_info":0,"uagb_excerpt":"Vielleicht schon bemerkt, vielleicht auch nicht aber der Inhalt wird bei Office (Excel, Word..) nicht angezeigt wenn der Bildlauf (Scrolling) [&hellip;]","_links":{"self":[{"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/posts\/1489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/users\/1755"}],"replies":[{"embeddable":true,"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/comments?post=1489"}],"version-history":[{"count":1,"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/posts\/1489\/revisions"}],"predecessor-version":[{"id":1915,"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/posts\/1489\/revisions\/1915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/media\/1488"}],"wp:attachment":[{"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/media?parent=1489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/categories?post=1489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.koetzingit.de\/en\/wp-json\/wp\/v2\/tags?post=1489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}