These days, AI is omnipresent - and I've been working with it for quite some time. When I discovered an article on LinkedIn, I immediately recognized the potential for one of my clients. I adapted the approaches presented, prepared myself specifically for the customer's problem and achieved an amazing result: thanks to AI, I was able to identify the exact problem within about a minute - something that would have taken much longer without AI. In this article, I report on a real-life support case and show how AI helped me to solve a customer problem in the shortest possible time.





